1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Date of birth

• Billing information

Health Information

• Medical history

• Symptoms and health concerns

• Medications and supplements

• Lab results and assessments

Technical Information

• IP address

• Browser type

• Device information

• Website usage data

2. How We Use Your Information

We use your information to:

• Provide telehealth services

• Communicate with you about appointments and care

• Process payments

• Improve our services and website

• Send important updates related to your care

We do not sell your personal information.

3. HIPAA and Health Information

Wholewella Health takes reasonable steps to protect your health information.

• We follow applicable privacy and security standards, including HIPAA where applicable

• Your health information is only accessed by authorized personnel

• Information is used solely for treatment, communication, and operations

4. Telehealth and Electronic Information

By using our services, you consent to communication via:

• Email

• Secure messaging platforms

• Telehealth video systems

You understand that electronic communication carries some level of risk, although we take steps to protect your information.

5. Sharing of Information

We may share your information only when necessary:

• With healthcare providers involved in your care

• With third-party service providers (payment processors, labs, platforms)

• When required by law

We do not share your information for marketing by third parties.

6. Third Party Services

We may use third-party platforms, including:

• Telehealth systems

• Payment processors

• Laboratory providers

These providers have their own privacy policies. We are not responsible for their practices but select reputable, secure partners.

7. Data Security

We implement reasonable safeguards to protect your information, including:

• Secure systems and platforms

• Limited access to sensitive data

• Encryption where applicable

However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

• Request access to your information

• Request corrections to inaccurate information

• Request limitations on how your information is used

To make a request, contact us using the information below.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to:

• Improve user experience

• Analyze website performance

• Understand visitor behavior

You can adjust your browser settings to disable cookies if preferred.

10. Data Retention

We retain your information only as long as necessary:

• To provide services

• To comply with legal and regulatory requirements

11. Children’s Privacy

Our services are not intended for individuals under 18 without parental or guardian involvement.

12. Changes to this Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

13. Contact Information

Wholewella Health

Email: hello@wholewella.com

Phone: (405) 937-2164