WholeWella Health Terms of Use
Effective Date: 10/18/2026
Welcome to Wholewella Health. By accessing or using our website, services, or tele-health platform, you agree to the following Terms of Use. Please read them carefully.
1. Acceptance of Terms
By accessing or using Wholewella Health’s website or services, you agree to be bound by these Terms of Use and all applicable laws. If you do not agree, you may not use our services.
2. Description of Services
WholeWella Health is a telehealth-based functional and integrative medicine practice providing healthcare and wellness services through appropriately licensed healthcare professionals. Services may include functional medicine consultations, medical history and symptom assessments, laboratory ordering and interpretation when clinically appropriate, individualized care planning, nutrition and lifestyle guidance, health education, and ongoing follow-up care.The scope of services depends on the patient's clinical needs, provider judgment, applicable licensing requirements, and the services purchased or included in a program.
3. Functional Medicine Disclaimer
WholeWella Health provides functional and integrative healthcare services focused on evaluating health concerns, identifying potential contributing factors, and developing individualized care recommendations. Functional medicine services are not a substitute for emergency medical care or for services that require an in-person examination. Patients are encouraged to maintain an established relationship with a primary care provider and appropriate specialists for routine preventive care, screenings, and medical needs outside the scope of WholeWella Health's services. Recommendations and treatment decisions are based on clinical assessment, professional judgment, available evidence, and individual patient circumstances. Results and responses to care vary.
4. No Medical Guarantee
We do not guarantee specific results, symptom resolution, cure of any condition and all care is based on clinical judgment and patient participation.
5. Not Emergency Care
Wholewella Health does not provide emergency services.If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.
6. Telehealth Consent
WholeWella Health provides healthcare services through secure tele-health technology, which may include video visits and other electronic communications as clinically appropriate and permitted by applicable law. Telehealth has limitations, including the inability to perform certain physical examinations, potential technical disruptions, and privacy or security risks associated with electronic communications. Patients may be asked to verify their identity, physical location, and contact information before or during an appointment. When tele-health is not clinically appropriate, the provider may recommend in-person evaluation or another level of care. Patients will be provided with applicable tele-health consent information and may withdraw consent as permitted by law. Withdrawal of telehealth consent does not eliminate responsibility for services already provided.
7. State-Specific Telehealth Care
WholeWella Health provides telehealth services to patients who are physically located in states where our healthcare provider is appropriately licensed or otherwise authorized to practice. Patients must confirm their physical location at the time of each appointment. Services may be limited or unavailable based on applicable state laws and licensing requirements.
8. Patient Responsibilities
You agree to provide accurate and complete health information, disclose medications, supplements, and conditions. Follow up appropriately when recommended. Seek in-person or emergency care when necessary. You are responsible for your healthcare decisions.
9. Payment and Fees
WholeWella Health is a self-pay practice and does not bill health insurance or Medicare. Payment is required according to the terms provided at the time of booking or enrollment. Fees for individual consultations, follow-up visits, laboratory testing, and wellness programs will be disclosed before purchase. Laboratory testing, supplements, and additional services are billed separately unless expressly included in a purchased program. Cancellations, refunds, and payments for prepaid programs are governed by the applicable financial policy or signed program agreement provided at enrollment.
10. Membership and Program Terms
Patients who enroll in a WholeWella Health program agree to the specific terms, services, fees, payment schedule, and duration outlined in their program agreement. Program inclusions, including consultations, follow-up appointments, laboratory testing, educational resources, and other services, vary by program. Any services or products not expressly included in the program agreement may involve additional charges. Payment obligations, cancellations, refunds, and early withdrawal from a program are governed by the signed program agreement and applicable law. Enrollment does not guarantee specific health outcomes.
11. Cancellation and No-Show Policy
Appointments must be canceled or rescheduled at least 24 hours in advance. Late cancellations or missed appointments may be subject to a fee, as disclosed in our scheduling and financial policies.
12. Supplement and Product Disclaimer
WholeWella Health may recommend dietary supplements or other wellness products when clinically appropriate. Dietary supplements are regulated differently from prescription medications and are generally not approved by the FDA before marketing for safety or effectiveness. Patients should disclose their medications, supplements, allergies, and relevant medical conditions before starting recommended products. Supplements may cause side effects or interact with medications. Products should be used according to individualized clinical guidance and manufacturer instructions, as applicable. Product recommendations do not guarantee specific outcomes. Any concerns about adverse reactions should be reported promptly to the healthcare provider, and urgent or severe reactions require immediate medical attention.
13. Third-Party Services
WholeWella Health may coordinate with or refer patients to independent laboratories, pharmacies, specialists, and other third-party service providers. These providers may maintain their own pricing, scheduling, privacy practices, policies, and terms of service. WholeWella Health is not responsible for the independent business operations of third-party providers, except to the extent responsibility is imposed by applicable law. Patients will be informed when additional third-party services or charges may be necessary.
14. Intellectual Property
All content on this website, including: Branding, LogosText, Programs, Educational materials is the property of Wholewella Health and may not be copied, distributed, or reused without permission.
15. Privacy and HIPAA
WholeWella Health is committed to protecting patient privacy and safeguarding personal and health information in accordance with applicable federal and state laws, including HIPAA where applicable. Patient information may be collected, used, maintained, and disclosed as permitted or required by law for treatment, payment, healthcare operations, and other authorized purposes. Our Privacy Policy and, where applicable, Notice of Privacy Practices provide additional information regarding privacy practices and patient rights. Electronic communications and telehealth services are subject to applicable privacy, security, and consent requirements.
16. Limitation of Liability
WholeWella Health makes reasonable efforts to maintain accurate website information and reliable access to its online services. However, website availability and uninterrupted operation cannot be guaranteed. General educational content on this website is not a substitute for individualized clinical assessment or medical advice. To the extent permitted by applicable law, WholeWella Health disclaims liability for interruptions, technical errors, or inaccuracies involving general website content. Nothing in these Terms is intended to limit patient rights or exclude liability that cannot lawfully be limited or excluded.
17. Termination of Services
WholeWella Health may decline new patient enrollment or discontinue an established patient relationship for appropriate reasons, including nonpayment, repeated policy violations, inappropriate behavior, or circumstances that prevent safe and effective care. Termination of an established clinical relationship will be handled in accordance with applicable law and professional standards, including appropriate notice, transition-of-care guidance, and access to medical records as required. Any outstanding financial obligations or applicable refunds will be addressed according to the patient's financial agreement and applicable law.
18. Modification to Terms
WholeWella Health may update these Terms of Use periodically to reflect changes in our services, policies, or applicable legal requirements. Updated Terms will be posted on our website with a revised effective date. Changes to an existing signed patient or program agreement will be handled according to that agreement and applicable law..
19. Governing Law
These Terms are governed by the laws of the State of Oklahoma, without regard to conflict of law principles.
20. Contact Information
Email: welcome@wholewella.com
Phone: (405) 937-2164