Wholewella Health Privacy Policy
Effective Date: 10/18/2026
Wholewella Health respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.
1. Information We Collect
We may collect the following types of information:
Personal Information
Name
Email address
Phone number
Date of birth
Billing information
Health Information
Medical history
Symptoms and health concerns
Medications and supplements
Lab results and assessments
Technical Information
IP address
Browser type
Device information
Website usage data
2. How We Use Your Information
We use your information to:
Provide telehealth services
Communicate with you about appointments and care
Process payments
Improve our services and website
Send important updates related to your care
We do not sell your personal information.
3. HIPAA and Health Information
WholeWella Health is committed to protecting the privacy and confidentiality of your personal and health information.
We maintain administrative, technical, and physical safeguards designed to protect sensitive information against unauthorized access, use, or disclosure.
When applicable, protected health information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA), its implementing regulations, and other applicable federal and state privacy laws.
Health information may be used or disclosed as permitted or required by applicable law, including for treatment, payment, healthcare operations, and other legally authorized purposes.
Where HIPAA applies, additional information about how protected health information is used and disclosed, and the rights available to patients, is provided through our Notice of Privacy Practices.
4. Telehealth and Electronic Information
WholeWella Health provides healthcare services through telehealth and may communicate with patients through secure patient portals, telehealth platforms, telephone, and other appropriate communication methods.
We use reasonable safeguards to protect information transmitted electronically. However, no method of electronic communication or storage can be guaranteed to be completely secure.
Patients may be asked to complete separate telehealth consent forms and acknowledge applicable communication policies before receiving clinical services.
For sensitive medical information, patients are encouraged to use our designated secure patient communication platform rather than ordinary email or social media messaging.
5. Sharing of Information
We may share your information only when necessary:
With healthcare providers involved in your care
With third-party service providers (payment processors, labs, platforms)
When required by law
We do not share your information for marketing by third parties.
6. Third Party Services
We may use third-party platforms, including:
Telehealth systems
Payment processors
Laboratory providers
These providers have their own privacy policies. We are not responsible for their practices but select reputable, secure partners.
7. Data Security
We implement reasonable safeguards to protect your information, including:
Secure systems and platforms
Limited access to sensitive data
Encryption where applicable
However, no system is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on applicable federal and state laws, you may have certain rights regarding your personal and health information, including the right to:
Request access to your health information.
Request copies of your medical records.
Request corrections or amendments to inaccurate or incomplete information.
Request restrictions on certain uses or disclosures of your health information.
Request confidential communications through an alternative method or location.
Request an accounting of certain disclosures of your protected health information.
File a privacy complaint without retaliation.
Some rights are subject to legal exceptions or limitations.
To submit a privacy-related request or complaint, please contact WholeWella Health using the contact information provided below.
9. Cookies and Website Tracking
Our website may use cookies and similar technologies to support website functionality, understand website traffic, and improve the visitor experience.
Depending on the website services and settings in use, information collected may include browser type, device information, IP address, pages visited, and general website usage information.
You may manage or disable certain cookies through your browser settings or through any cookie preference controls made available on our website.
We do not intentionally use website tracking technologies to disclose sensitive health information for targeted advertising without any authorization or consent required by applicable law.
10. Data Retention
WholeWella Health retains personal information and medical records for the periods necessary to provide healthcare services, meet legal and regulatory obligations, maintain appropriate business records, and resolve disputes.
Medical records are retained in accordance with applicable federal and Oklahoma record-retention requirements.
When information is no longer required to be retained, we take reasonable steps to securely dispose of or de-identify it, as appropriate and permitted by law.
11. Children’s Privacy
Our services are not intended for individuals under 18 without parental or guardian involvement.
12. Changes to this Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
13. Contact Information
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns about how your information is handled, please contact:
WholeWella Health
Email: welcome@wholewella.com
Phone: (405) 937-2164